Return Policy
Effective Date: April 2025
We want you to love every item you receive from REM Essence. If for any reason you're not completely satisfied with your purchase, we gladly accept returns of unopened, unused items within 14 days of delivery for store credit or exchange.
Eligibility Requirements
- Items must be unused, unopened, and in original packaging
- A return request must be submitted within 14 days of delivery
- Shipping costs are non-refundable
- Return shipping is the responsibility of the customer
How to Initiate a Return
To initiate a return:
- Email rem@remessence.com with your order number and reason for return
- Wait for approval and return instructions from our team
- Ship the item back using the provided instructions
Please note: Returns received without prior approval may not be accepted.
Non-Returnable Items
For hygienic reasons, we do not accept returns on:
- Opened skincare products
- Beauty tools
- Consumable wellness items
JellyBond Products
Please note that this return policy excludes JellyBond products. For information about JellyBond product returns, please contact us directly.
Contact Us
If you have any questions about our return policy, please contact us here.